Hybrid Senior Loan Support Analyst – Servicing Transfers

at PNC

• Job title: Senior Loan Support Analyst – Servicing Transfers
• Job type: Full Time
• Experience level: Senior
• Salary: $37,000 - $91,080 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Loan Support Analyst Sr. supporting commercial real estate loan servicing at PNC. Analyzing and interpreting loan documents with compliance in a structured environment.

Responsibilities

• Apply specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and autonomy.
• Support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolve non-compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrows and reserve account disbursements.
• Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up-to-date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid-off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts.
• Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• Serve as a subject matter resource and provide specialty product training.

Requirements

• Prior loan servicing experience, preferably experience analyzing, reading and interpreting loan documents and performing financial calculations is preferred.
• An aptitude for numbers, calculations, and excellent reading and comprehension is preferred.
• Professional customer service and analytical skills in order to address both internal and external client requests and inquiries is preferred.
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives