Hybrid Support Technician, Jr

at Minsait

• Job title: Support Technician, Jr
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: ITSM
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Technical Support Technician at Minsait. Engaging in ITSM incident management, collaborating for process improvements in a hybrid work environment.

Responsibilities

• Monitor and log incidents in an ITSM tool.
• Escalate complex issues to specialized teams.
• Keep documentation on incidents and resolutions up to date.
• Resolve incidents using the service runbook.
• Collaborate with other teams to drive process improvements.

Requirements

• Completed secondary education (High School diploma).

Benefits

• Company-subsidized Health Plan for the employee.
• Option to include dependents in the Health Plan with payroll-deduction.
• Dental care (optional).
• Option to include dependents in the Dental Plan with payroll-deduction.
• Meal voucher or food allowance.
• Transportation voucher (optional).
• Impact & Care - Personal Support Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
• Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
• Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
• Access to Udemy via our intranet.
• Partnerships with major consumer brands.
• Agreement with SESC for employee and dependents.
• Partnerships for discounts with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
• Group life insurance.