Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
About the role
- Senior Technical Support Engineer leading escalation engineering across healthcare platforms in the DACH region. Diagnosing failures and optimizing performance for integrations and workflows.
Responsibilities
- **What You'll Be Doing**
- **Advanced Escalation Engineering**
- Lead investigation of critical incidents involving integrations, imaging workflows, and distributed systems
- Diagnose failures across HL7/FHIR/API integrations and ensure accurate data exchange between clinical systems
- Optimize application performance and maintain routing workflows
- **Integration Architecture Troubleshooting**
- Design, implement, and maintain integrations using HL7, FHIR, APIs, and related healthcare standards
- Support interoperability between PACS, RIS, dictation, and EHR systems
- Manage imaging workflows, routing configurations, and enterprise integrations
- **Platform & Infrastructure Diagnostics**
- Work across Kubernetes, virtualization, and cloud infrastructure to resolve systemic issues
- Analyze system performance, availability, and configuration drift to prevent recurrence
- **Collaboration & Continuous Improvement**
- Partner with engineering teams on corrective actions, bug reporting, and hotfix planning alongside project and customer success managers
- Develop SOPs, workflows, and technical documentation for operational maturity
- Mentor Tier 1/2 staff and improve overall troubleshooting quality across the team
Requirements
- **What you Bring**
- 5+ years in healthcare technical support, integration engineering, or imaging IT
- Proven experience with RIS/PACS platforms (Siemens, GE, Sectra, Fujifilm, Dedalus, or Agfa)
- Strong hands-on knowledge of HL7, FHIR, DICOM, and REST-based healthcare interoperability
- Experience with voice recognition applications such as Nuance, Fluency Direct, and 3M
- Proficiency across Linux/Windows environments, networking, VPN, TLS, and firewall behavior
- Hands-on with Kubernetes, Docker, AWS/GCP, and log-driven debugging
- Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
- Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus
Benefits
- We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join
- You'll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's success
- Flexible working hours and up to 100% remote work within Germany
- A competitive compensation and benefits package
- **We are looking forward to getting to know you! **
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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