Technical Support Agent assisting clients with technical issues and inquiries. Responsible for troubleshooting software, hardware, and networking problems while ensuring high customer satisfaction.
About the role
- Technical Support Engineer helping establish a high-performing support capability at Hawk, focusing on issues resolution and customer support. Collaborating with engineering and customer-facing teams for operational efficiency.
Responsibilities
- Collaborate with customer-facing and technical teams to investigate issues
- Take ownership from initial triage through to resolution
- Provide support and guidance to customer-facing teams
- Improve the quality and speed of problem resolution
- Build and expand the knowledge base
Requirements
- Strong debugging skills in distributed systems
- Experience with cloud environments and Kubernetes
- Ability to read logs, metrics, and traces
- Solid understanding of APIs, databases, and system interactions
- Clear, structured thinking under pressure
- Strong cross-team collaboration
- Ownership mentality; track issues through to resolution
Benefits
- Opportunities for professional development
- Flexible working hours and a hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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