Driving SaaS revenue growth through proactive customer engagement in a hybrid role at Moss. Utilizing data insights to identify opportunities and mitigate risk while ensuring customer satisfaction.
About the role
- Senior Manager of Customer Success leading customer renewals and driving retention strategies at Pluralsight. Collaborating with teams to optimize customer success and achieve best-in-class retention targets.
Responsibilities
- Deliver vision for Customer Success teams; empower and encourage your teams to drive towards targets while also focusing our customers
- Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
- Ensure alignment of strategy/approach between Sales and Customer Success
- Meet and exceed Net Retention and Gross Retention goals
- Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback
- Monitor and measure customer health and proactively mitigating risk
- Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention
Requirements
- Experience in customer facing roles, preferably in the SaaS industry
- Experience managing multiple teams who own the renewal transaction
- Direct experience negotiating renewals and driving ARR
- Experience in working with and implementing enterprise customer success and sales processes and methodologies
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
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