ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Specialist responsible for managing customer contracts and ensuring mutual success for Pluralsight. Driving client engagement and anticipating customer needs throughout their lifecycle.
Responsibilities
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
- Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
- Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service.
- Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey.
- Provide advanced product information and use your expertise to recommend the right services and configurations to meet each customer's specific needs.
Requirements
- Requires a minimum of 2 years of experience in Success and Renewals.
- Strong negotiation, prioritisation, and relationship building skills.
- B2B SaaS experience; familiarity with SaaS renewal motion
- Experience with Gainsight, Salesforce, and Gong is preferred
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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