Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
About the role
- Dutch Speaking Customer Support Specialist providing solutions for customer inquiries via phone, e-mail, and live chat at an online casino operator in Malta.
Responsibilities
- Providing fast, accurate, personal and polite advice and product knowledge to our customers via phone, e-mail and live chat.
- Keeping track of player accounts.
- Handling occasional supportive tasks from our other departments.
- Work 8-hour shifts including mornings, evenings, weekends and public holidays. Support is open 24/7.
Requirements
- A native Dutch with a good knowledge of written and spoken English.
- A service-minded person willing to do his / her utmost to solve customers' queries effectively - while even enjoying the process.
- Solution-minded problem solver.
- A flexible team player who is able to work independently.
- Customer service experience is a plus, but you don’t need experience in the gaming business. We provide full training for all our employees.
Benefits
- Relocation Package.
- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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