Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Professional Services Operations Manager improving operating systems in the AI business planning platform. Overseeing operational management, financial processes, and systems optimization.
Responsibilities
- Own the end-to-end Services operating model from services scoping through revenue recognition and post-implementation handoff.
- Standardize project intake, contracting, milestones, and billing triggers
- Own month-end close support including revenue reconciliation, accrual validation, delivery reporting, and variance analysis in partnership with Finance
- Manage contract pipeline tracking and ensure data integrity across systems to support reliable forecasting and financial reporting
- Strengthen invoicing accuracy, collections tracking, and contract data governance
- Improve cross-functional handoffs across Sales, Services, Customer Success, Finance, and Implementation Partners
- Establish a trusted decision-support layer for Services leadership.
- Build forward-looking forecasting models connecting pipeline, sold work, staffing, delivery hours, and hiring signals
- Define and track core KPIs (utilization, margin, project health, forecast accuracy, time-to-value)
- Establish and run the Services operating cadence: weekly delivery reviews, forecast checkpoints, and quarterly reviews
- Implement early-warning indicators for budget overage and timeline overruns
- Align resource allocation with skill mix, pipeline risk, and margin targets
- Design and optimize scalable Services systems ecosystem
- Align CRM, CPQ, ERP, and Services systems to ensure accurate revenue recognition, invoicing, and reporting
- Define a unified data model to create a single source of truth across performance, capacity, margin, and backlog
- Evaluate and implement tooling enhancements, including AI-driven project health and margin risk insights
Requirements
- 3-5 years of experience in operations, consulting, or business analytics in a SaaS or implementation-driven environment
- Modeling expertise in Pigment, EPM-style financial planning, or similar tools
- Experience with Salesforce and professional services time-tracking tools preferred
- Strong analytical capability: hands-on forecasting, margin analysis, and capacity modeling
- Proven ability to simplify complex workflows into scalable operating systems
- Clear cross-functional communicator across Sales, Finance, Customer Success, and Delivery
- Comfortable operating in high-growth, high-change environments
Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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