HVAC Service and Sales Technician III performing maintenance and sales for commercial HVAC equipment. Engaging customers to enhance relationships and drive service contracts and sales opportunities.
About the role
- Sales Support role assisting Phillip Jeffries' New York showroom operations with proactive client coordination and sales follow-up. Delivering polished customer experiences while building client relationships.
Responsibilities
- Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
- Assist clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
- Deliver a warm, attentive, and knowledgeable showroom experience that reflects the elegance of the Phillip Jeffries brand.
- Build lasting client relationships by anticipating needs, offering thoughtful solutions, and ensuring every interaction feels personal and polished.
- Stay ahead of trends and launches by participating in product trainings and showroom briefings.
- Navigate and utilize internal systems to support smooth, efficient sales operations.
- Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.
- Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
- Participate in daily sales huddles to support team goals and drive momentum.
- Process quotes and orders in NAV and Fresh Works with precision and care.
- Support lead generation and revenue development through strategic follow-up and reporting.
- Monitor open orders and quote expirations, assisting in closing sales with finesse.
- Respond to client inquiries via phone, email, and chat—always within our service level agreements.
- Assist with sample order follow-ups and ensure every client touchpoint reflects our brand’s commitment to excellence.
Requirements
- You live in the New York City area and are available to work onsite in the studio
- You have at least 2 years of customer service or sales support experience
- You’re organized, detail-oriented, and comfortable managing multiple priorities
- You’re a strong communicator with a helpful, team-focused approach
- You’re familiar with Microsoft Office and may have experience using a CRM or ERP system
- Experience in the design industry or a trade showroom is a plus, but not required
Benefits
- Competitive hourly wage ranging from $25.00 to $28, based on your experience and technical expertise
- Annual bonus opportunity to reward your performance
- Cost of Living increases that honor your growth and commitment
- Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
- Comprehensive medical coverage with employee premiums as low as $40 per month
- Coverage options for spouse, domestic partner, civil union partner, and family
- Health Reimbursement Account (HRA) to offset medical expenses
- Prescription, dental, and vision coverage to support whole-person wellness
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Employee Assistance Program that supports your mental, financial, and physical well-being
- Pet insurance for your four-legged companions
- 16 paid personal days each year to relax, recharge, or travel
- Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
- Additional paid time off during our annual company closure between Christmas and New Year’s
- Earn extra paid time off by completing your annual wellness physical
- Up to three paid days each year to give back through volunteer work
- Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
- Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
- Access to Working Advantage with discounts on travel, entertainment, and everyday purchases
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