Hybrid Technical Consultant – Patient Monitoring

at Philips

• Job title: Technical Consultant – Patient Monitoring
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $39,000 - $61,000 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hartford, United States

About the role

• Technical Consultant responsible for patient monitoring installations and customer relationship management in healthcare environments. Collaborating with teams to ensure high-quality service delivery.

Responsibilities

• Provide technical recommendations that best suit the environment based on customer requirements
• Support the transition from a break fix operating model to a customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively support to implement service strategies to achieve customer loyalty
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
• Provide a technical review of system configuration to ensure viability of system performance during implementations
• Diagnose and resolve electronic, networking, and mechanical problems
• Approximately 70% travel across the specified geography is required

Requirements

• 3+ years of professional working experience in the IT technologies or electronics industry
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Network configuration and/or troubleshooting experience
• Obtained Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position

Benefits

• Health insurance
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Generous PTO
• Field service incentive bonus plans
• On-call pay
• Company fleet/car