Consultant in Energy and Smart Grid transformation projects at Wavestone. Focused on digital transformation, systems optimization, and client consulting in the energy sector.
About the role
- Healthcare Technical Consultant managing technical solutions and customer relationships in healthcare settings. Involves IT installations and troubleshooting in field service, primarily in Phoenix, AZ.
Responsibilities
- Provide technical recommendations that best suit the environment based on customer requirements.
- Support the transition from a break fix operating model to a customer solutions focused operating model.
- Drive continuous improvement of implementation methodology and service offerings.
- Actively support to implement service strategies to achieve customer loyalty.
- Actively participate as a member of the regional work team.
- Collaborate with a diverse team of internal and external resources to include clinical, sales, and service partners.
- Coordinate project resources and tasks.
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements.
- Adhere to established training, quality, and safety requirements.
- Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments.
- Provide a technical review of system configuration to ensure viability of system performance during implementations.
- Diagnose and resolve electronic, networking, and mechanical problems.
- Approximately 50% travel across Phoenix, AZ is required.
Requirements
- 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
- Skills include network configuration and/or troubleshooting experience.
- Cisco Certified Network Associate (CCNA) certification (required).
- Bachelor’s Degree in Computer Science, Electronics, Biomedical, or other related disciplines or equivalent combination of education and above listed experience.
- Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Willing to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Benefits
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
- field service incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
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