Customer Project Manager overseeing effective execution of project management for hospital patient monitoring solutions. Collaborating with internal teams and customers to ensure successful project delivery in Spain.
Responsibilities
Responsible for the effective execution of the Order Realization Process (ORP) and active Involvement in Order Acquisition Process (OAP) for hospital and ambulatory patient monitoring solutions with strong focus on IT/network readiness, system integration, and clinical workflow continuity
Support Order Acquisition Process (OAP) - Site planning
Work closely together with the sales team / Key Account Manager to support the OAP
Perform site and infrastructure assessments to understand Clinical workflows, Hospital IT/network landscape and Existing third‑party systems
Trigger Site & networking planning to define network architecture, server, cybersecurity, integration requirements, device placement and central monitoring layouts
Seamless interface between customer and business center aiming to achieve “first time right’’ solution design and support on-time delivery
Create project plans / budgets and perform risk assessment during the OAP with special focus on network readiness, integration dependencies, change management impact on clinical operations to create a beneficial quote
Act as the main interface during the project towards the customer
Create project and milestone date /planning in project management tool (PSA)
Ensure that all required materials, resources and activities are ordered, planned and executed
Periodic review installation project plan with all stakeholders
Manage issues according to escalation process
Manage risks and ensure that the project stays within budget and on-time
Manage dependencies between clinical go‑live, IT readiness, and training requirements
Ensure Customer Acceptance (and signed handover document)
Escalate deviations from plan / budget to Management
Able to support full-multi modality projects
Requirements
Bachelor’s or Master Degree level education
Minimum 2 years’ experience in healthcare solution implementation, preferably in monitoring, informatics, medical IT or connected medical devices
Proven track of leading project implementation or team coordination of both internal and external resources
Experience in project management (CAPM or PMP preferred)
Experience in working within cross functional teams
Preferable knowledge of Hospital IT environments, Networked medical devices, Software‑based solutions and system integration and understanding of clinical workflows
Understanding of Supply Chain Processes
Fluent in English, verbal and written in addition to Spanish as local language
Excellent organizational skills and attention to detail
Demonstrated ability to manage multiple projects at any given time
Ability to effectively interact with customers (via phone and face-to-face)
Ability to effectively interact with members of other departments
Familiarity/proficiency with the following: Outlook, Word, Excel, MS Project, and Windows Based
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