Marketplace New Account Manager at Leroy Merlin managing a portfolio of top sellers. Driving performance, providing strategic guidance, and building long - term client relationships in an omnichannel retail environment.
About the role
- Associate Account Manager managing existing business relationships and customer satisfaction in water management. Collaborating with teams to develop growth strategies and ensure service delivery.
Responsibilities
- Own/maintain/grow existing business and deliver the scope of work for clients.
- Ensure high customer retention and satisfaction for existing customers.
- Support enterprise sales opportunities and assist with leading water management programs.
- Deliver on the scope of work sold and lead development, facilitation, and reassessments.
- Maintain existing client relationships and conduct annual business reviews.
- Collaborate with the Director of Account Managers to develop new business opportunities and maintain existing business.
- Utilize PowerBI and phiAnalytics for decision-making support and performance metrics tracking.
Requirements
- A minimum of a bachelor’s degree is required.
- A STEM degree is preferred but not required.
- Direct experience with Sales processes, demonstrating an understanding of processes, products, and markets.
- Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
- Solid understanding of service delivery processes (PASL, PhiAnalytics, Operations, etc.).
- Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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