Senior Manager managing application service delivery at Pfizer, ensuring operational excellence and driving innovation with automation and AI. Leading a team and collaborating with various stakeholders across the organization.
Responsibilities
Responsible for end-to-end service delivery management of a defined application portfolio
Ensure performance, availability, quality, and financial stewardship
Manage a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios
Drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency
Collaborate with infrastructure, platform, and business stakeholders to maintain a stable, future-ready application portfolio
Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth
Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units
Promote the identification, design, and implementation of automation solutions
Oversee budgeting, forecasting, and financial management activities
Collaborate with creation center teams and business stakeholders for lifecycle management
Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes
Requirements
Bachelor's degree in Information Management, Computer Science, Engineering, or Technology Management or a related field
Minimum 7+ years of progressive experience in information technology, including roles such as architect, business analyst, software developer, systems administrator, database administrator, systems engineer, support specialist, technology team lead, or manager
Experience and demonstrated competencies in working with teams in a matrixed organization, building strong relationships and driving successful cross-functional outcomes
Experience managing systems supporting pharmaceutical operations or other highly regulated environments (preferred qualification)
Experience across multiple R&D domains including Research, Clinical, Safety, Regulatory, and Medical (preferred qualification)
Expertise in automation and AI-driven solutions (preferred qualification)
Experience leading global or multi-site teams (preferred qualification)
Benefits
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage
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