Hybrid Business Operations, HubSpot Administrator

at PetScreening

• Job title: Business Operations, HubSpot Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Apollo, SQL, Tableau
• Location requirements: Hybrid, Mooresville, United States

About the role

• Business Operations & HubSpot Administrator optimizing business processes and managing HubSpot CRM at PetScreening. Focusing on data integrity and automation in a pet-friendly SaaS environment.

Responsibilities

• Analyze existing processes to identify inefficiencies, data gaps, and automation opportunities.
• Design and deploy low-code/no-code automations using platforms such as N8N, Zapier, Make, or HubSpot Operations Hub Workflows.
• Leverage AI tools (e.g., ChatGPT, HubSpot AI, etc.) to enhance business reporting, data enrichment, and internal documentation.
• Collaborate with stakeholders to translate operational goals into scalable, automated solutions.
• Serve as HubSpot owner, responsible for workflows, integrations, and data model architecture.
• Maintain and optimize the CRM structure to support new markets, products, or teams.
• Document business and data processes, system integrations, and automation logic in clear, reusable formats.
• Create internal training guides, Loom videos, and enablement documentation for end users.
• Translate business requirements into detailed technical specifications for the data engineering and development teams.
• Own data integrity across HubSpot and connected systems through automated validation, deduplication, and enrichment.
• Implement governance policies, conduct routine audits, and create alerts for data anomalies.
• Utilize APIs and enrichment tools (e.g., Apollo, ZoomInfo) to improve CRM completeness and accuracy.
• Use SQL or HubSpot custom reports to identify trends and insights that drive strategic actions.
• Develop dashboards and KPI frameworks for Sales, CS, and Marketing teams.
• Create reporting pipelines that blend HubSpot, Snowflake, and BI tools (e.g., Power BI, Tableau).
• Partner with GTM leaders to evaluate pipeline health, forecasting accuracy, and customer retention metrics.
• Collaborate with marketing to refine lead capture, attribution, and lifecycle tracking.
• Build segmentation logic and automated nurture workflows to improve MQL → SQL conversion rates.
• Manage integrations between HubSpot and advertising or analytics tools.

Requirements

• 3–5 years of experience in Revenue Operations, Business Systems, or CRM Administration (preferably SaaS).
• Advanced proficiency in HubSpot CRM and Operations Hub (custom objects, workflows, APIs).
• Experience with low-code/no-code tools such as N8N, Make, Zapier, or Airtable Automations.
• Familiarity with AI-driven automation (e.g., prompt-based workflows, document summarization, or data enrichment).
• Working knowledge of SQL (Snowflake experience a plus - Vibe-Coding is okay).
• Strong analytical mindset and comfort with data visualization (Tableau, Power BI, or HubSpot dashboards).
• Excellent communication and documentation skills — able to translate technical details for non-technical audiences.

Benefits

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution.
• Quarterly open enrollment.
• Paid time off accrual beginning first day of employment.
• Paid holidays.
• Optional remote work days.
• Paid Family/Military/Bereavement leave.
• Pet friendly office