Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager driving client success and upselling for logistics SaaS scale-up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Responsibilities
- Manage the entire implementation of the solution and track scope, time, and budget.
- Guide customers through the QuickStart onboarding journey.
- Maintain excellent customer success and contact with customers.
- Cooperate with the Customer Support Advisor to solve complex issues.
- Drive growth in the customer portfolio and assist the sales team with cross-selling opportunities.
Requirements
- At least a bachelor's degree or equivalent experience.
- At least 5 years of relevant experience in a SaaS company.
- Ability to build great customer journeys.
- Strong analytical and process optimization skills.
- Ability to communicate with senior management and different departments.
- Diplomatic with assertive communication style.
- Excellent verbal and written communication skills in English and German.
- Understanding of Information Security & Cyber Security.
Benefits
- Tons and tons of room for impact.
- Fun group of colleagues.
- Flexible work arrangements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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