Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Experience Specialist supporting Blue Ridge customers with billing, technical issues, and service calls. Responsible for delivering excellent customer service and promoting self-service options.
Responsibilities
- Providing support to Blue Ridge customers for billing, repair, retention and sales calls
- Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize customer experience
- Communicate information and directions to the customer in an organized and concise manner
- Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
- Explaining account information to customers with a focus on first-call resolution
- Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
- Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests
- Positively contributing to our team culture
- Consistently maintaining product knowledge and actively participating in training and coaching sessions
- Achieving established goals and performance metrics
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous Customer Service and/or Sales Experience a plus
- Bilingual Spanish a plus
- Working knowledge of Microsoft Office Programs and Outlook
- Excellent Communication Skills –Oral and Written
- Strong Computer Skills
- Ability to provide regular, consistent, and punctual attendance
- Ability to build positive rapport quickly with customers
- Ability to multitask without sacrificing work quality
- Ability to travel to the Lehighton Call Center for training / as required
Benefits
- Health insurance package to full-time employees
- Paid time off
- Tuition reimbursement
- Employee referral program
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