Application Support Specialist responsible for processing permit applications at Sunshine Enterprise. Engaging with customers and ensuring accurate data handling while delivering top - notch service.
About the role
- Customer Experience Specialist assisting with customer inquiries and technical issues for Blue Ridge Communications. Providing exceptional support to promote customer satisfaction and service understanding.
Responsibilities
- Providing support to Blue Ridge customers for billing, repair, retention and sales calls
- Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize customer experience
- Communicate information and directions to the customer in an organized and concise manner
- Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
- Explaining account information to customers with a focus on first-call resolution
- Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
- Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests
- Identifies buying signals, asks for the sale, reinforces current value to existing customers, and delivers a high-quality interaction
- Positively contributing to our team culture
- Consistently maintaining product knowledge and actively participating in training and coaching sessions
- Achieving established goals and performance metrics
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous Customer Service and/or Sales Experience a plus
- Bilingual Spanish a plus
- Working knowledge of Microsoft Office Programs and Outlook
- Excellent Communication Skills –Oral and Written
- Strong Computer Skills
- Ability to provide regular, consistent, and punctual attendance-Must be available to work overtime when needed
- Ability to build positive rapport quickly with customers
- Ability to multitask without sacrificing work quality
- Ability to travel to your local office and the Lehighton Call Center for training / as required
Benefits
- Health insurance
- Paid time off
- Tuition reimbursement
- Employee referral program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
Customer Support Agent providing service to German - speaking clients in Athens. Working remotely or onsite with thorough training and relocation assistance available.
Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.