Operations Manager at Trilagen responsible for internal operations and financial tasks, supporting growth and efficiency across teams.
About the role
- Insurance Operations Lead overseeing insurance workflows and driving process improvements using emerging technologies. Collaborating with stakeholders to deliver efficient and compliant insurance operations.
Responsibilities
- The Insurance Operations Lead plays a pivotal role in the end‑to‑end delivery and continuous improvement of our global insurance operations.
- Drive operational excellence through the optimisation of workflows, the application of best‑practice controls, and the intelligent use of emerging technologies, including AI‑enabled tools, to enhance transparency, insight, and performance across the insurance lifecycle.
- Triage and review insurance, indemnity, and limitation of liability clauses.
- Operate controlled request and approval workflows.
- Administer claims across liability, workers’ compensation, property, casualty, auto liability, fiduciary, and cyber.
- Submit post‑renewal payroll reports and audit documentation.
- Ensure all global and local renewal documentation is executed, filed, and compliant.
- Track and reconcile insurance invoices against bind instructions and local policy requirements.
- Identify friction points across key insurance processes and recommend priorities to the Head of Risk Management.
- Design, document, and implement SOPs for renewals, claims, contract reviews, and allocations, including controls, KPIs, RACI, and potential AI usage.
Requirements
- Experience reviewing insurance, indemnity, and limitation clauses, identifying gaps, and developing playbooks. Ability to interpret US contracts is essential.
- Skilled in implementing controlled workflows, maintaining registers, and reconciling binders, policies, and endorsements.
- Proven experience administering claims across multiple insurance lines.
- Ability to maintain standardised claims documentation, set SLAs, implement unified logs/dashboards, and identify coverage gaps.
- Experience submitting payroll reports, preparing OSHA documentation, and completing BLS surveys.
- Strong capability in identifying friction points, mapping workflows, and implementing SOPs with controls, KPIs, and RACI.
- Familiarity with Microsoft 365 tools (Copilot, SharePoint, Power Platform) to support AI‑enabled pilots for contract review, documentation, and reporting.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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