Customer Contact Specialist performing regulatory activities for healthcare inquiries. Assisting applicants and licensees with licensure processes and providing excellent customer service in Tallahassee, FL.
About the role
- Delivery Operations Lead responsible for building sustainable delivery operating models across the enterprise. Ensuring high-quality delivery through governance, planning, and optimization initiatives.
Responsibilities
- Lead governance frameworks for enterprise delivery lifecycle and ROB.
- Partner with Product Ops and Finance to design decision-making matrices and ensure financial visibility for leaders.
- Run delivery cadence meetings, reporting, and dashboards (including execution plan and audit follow-up items).
- Define roles and responsibilities for the delivery ecosystem, including interlocks with Enterprise Hub, other BUs, and corporate functions.
- Design and implement delivery execution plans with the Head of Enterprise Delivery.
- Track milestones, KPIs, and progress against execution plans.
- Own tracking and reporting of KPIs and performance metrics (forecasting, milestones, customer satisfaction).
- Collaborate with Enterprise Strategy and other BUs to define KPIs for customer satisfaction across all enterprise products delivered via the Enterprise Hub.
- Lead due diligence on workflows across delivery partners, professional services, and customer success teams including those sitting in multiple BUs.
- Build and implement processes cross BU for delivery of enterprise products and services.
- Build processes for delivery of professional services.
- Implement best practices for intake, prioritization, and delivery on the roadmap/execution plan.
- Manage delivery tools and transformation projects; interface with OCTO for tooling needs.
- Drive transformation of delivery stand-up and financial processes in partnership with ELS Finance.
- Support automation initiatives for customer success and vendor optimization.
- Lead due diligence on vendor and tooling requirements across BUs and PM tools; collaborate with RevOps and OCTO on tool selection and implementation.
- Support engagement plans and change management initiatives in partnership with HR and functional leaders.
- Track OKRs and contribute to communication rollouts.
Requirements
- 10+ years in delivery operations, program management, or enterprise operations leadership.
- Proven ability to design and implement scalable operating models and governance frameworks.
- Strong understanding of enterprise delivery processes, financial controls, and tooling ecosystems.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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