IT Application Manager working closely with businesses and managing applications in a large technical services firm. Focus on process management, project lead, and collaboration with various departments.
About the role
- Customer Renewals Manager at Payscale responsible for client renewals and retention strategies. Ensuring smooth contract processes and identifying upselling opportunities in hybrid environment.
Responsibilities
- Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
- Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
- Address and resolve customer concerns related to renewals, focusing on customer retention.
- Collaborate with account teams to prepare customer-specific renewal or termination documentation.
- Validate and update customer contact information and secure necessary signatures.
- Maintain detailed records of all renewal activities and relevant documentation.
- Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
Requirements
- Experience in account management, customer success, or a similar field.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM systems like Salesforce.
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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