Sr. Manager at TD managing technology delivery and partner management for financial services sector. Building relationships and delivering optimal technology solutions while managing a team of IT professionals.
About the role
- Manager, Renewals managing client retention goals and leading a team at Payscale. Overseeing the renewal process and driving customer success initiatives within the company.
Responsibilities
- Hire and lead a high-performing team of Renewals Managers to exceed renewal,
- retention, and expansion goals.
- Execute new and existing RM strategies that increase customer retention, utilization of products and services.
- Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
- Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including, AM CS, Marketing, Product, and Sales.
- Find opportunities for continuous improvement for the customer.
- Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
- Be a voice of customer success throughout the business
Requirements
- Must have experience working with global stakeholders and teams, preferably in US.
- At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business
- 2 years leading a team; experience growing, developing, and driving results is highly desirable
- Drives a growth mindset and team development through clear, consistent communication
- Influences cross-functional teams and senior leadership without relying on authority
- Navigates ambiguity with clarity, guiding teams toward actionable outcomes
- Combines data-driven decision-making with creative problem-solving and experimentation
- Builds strong customer relationships through collaboration and operational excellence
- Experience with Salesforce and Gainsight is preferred.
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- HMO coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
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