Vice President of GSI Partnerships at Uniphore, managing strategic GSI alliances for AI solutions. Focusing on partnership development, sales strategies, and team leadership.
About the role
- Account Manager managing top merchants at Payplug, optimizing payment flows and developing business strategies. Collaborating closely with clients to increase satisfaction and retention.
Responsibilities
- Manage day-to-day relationships with a portfolio of top Mid-Market and/or Enterprise merchants;
- Prepare and lead regular business reviews with client decision-makers (C-level) to assess performance and plan new strategies;
- Provide personalized support during account setup and activation;
- Monitor and optimize merchants' payment KPIs;
- Support merchants in optimizing and growing their sales through Payplug by proposing solutions tailored to their business;
- Serve as the guarantor of customer satisfaction (notably via NPS) and maximize portfolio retention;
- Grow portfolio revenue (ramp-up, upsell, contract renegotiation);
- Contribute to defining and deploying commercial strategies to help the team achieve upsell and retention targets;
- Work daily to ensure merchant satisfaction and prevent churn through close collaboration with Payplug's Sales, Risk, and Operations teams;
- Collaborate with Product and Data teams to identify and communicate merchants' evolving requirements;
Requirements
- You have at least one initial experience (internship or apprenticeship included) in Sales or Account Management (AM), ideally in tech;
- You can analyze key data and derive actionable insights to optimize client performance;
- You have a genuine affinity for new technologies (Fintech experience is a plus);
- You take a business-oriented approach to accounts: growth, upsell and cross-sell will be integral to your role;
- You can work autonomously in managing your portfolio;
- You act as a strategic partner to your clients, enabling you to detect weak signals (churn risks) as well as upsell opportunities.
Benefits
- Hybrid work arrangement + €350 contribution toward remote work equipment;
- 25 paid vacation days per year & 10 RTT days per year;
- Coffee, tea, snacks, Monday breakfasts, Friday after-work drinks and other events for a lively team atmosphere!
- Offices in Paris' 13th arrondissement (Bibliothèque François Mitterrand).
- Swile meal card worth €10 per day (56% employer contribution by Payplug);
- Health insurance with Alan (Blue plan) covered at 60% by Payplug / Second Parent leave (Parental Act);
- Public transit or Vélib subscriptions covered at 50% by Payplug.
- Moka.care for individual mental health support;
- Windoo: sports, wellness and personal development activities;
- 2 days per year offered for team-building volunteering with nonprofits via DayOne.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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