Providing IT support for gastronomy in 1st & 2nd level support. Collaborate with clients on technical solutions and system configuration.
About the role
- IT Specialist enhancing IT infrastructure and cloud services for mission-driven financial provider PayJoy. Supporting users with technical issues and managing cloud technologies in a hybrid setting.
Responsibilities
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
- Support operating systems (Windows, macOS, Linux) and productivity tools
- Document issues, resolutions, and procedures in the ticketing system
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….);
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
- Assist with cloud-based backups, monitoring, and security best practices
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Monitor network performance and resolve connectivity issues
- Assist with network security controls and access management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
- Maintain accurate asset inventory records and ensure compliance
- Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes
- Follow IT security policies and best practices
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed
Requirements
- Bachelor's degree in computer science
- 3+ years provided support in the form of Linux\Windows\Mac OS architecture
- Experience with automation engineering, switches and network technologies
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
- Strong understanding of system and application integration, as well automation engineering
- Able to work off hours for maintenance and projects
- Python or other language at a Novice level or higher
Benefits
- 100% Company-funded Health and Life Insurance for employees and immediate family members
- Indefinite-term contract
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, Headphones, ome office equipment and Wellness Perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Electrical CAD Designer responsible for developing electrical models and drawings for modular MEP assemblies. Collaborating with engineers to ensure integrated designs for data center projects in hybrid work environment.
IT User Help Desk Agent supporting clients with software and hardware issues in Hamburg. Professional support in a hybrid work environment for a leading German IT service provider.
Structural BIM/Revit Technician at Freese and Nichols translating engineering design into construction documents. Collaborating with engineers on complex infrastructure projects, ensuring high - quality Revit models.
Enterprise Architect focusing on designing and implementing enterprise - wide technology architecture for Priceline. Collaborating with IT teams to align technology with business goals and improve efficiency.
IT Manager leading Threat Intelligence team at Medtronic to identify and analyze cyber threats. Responsible for strategic program development and collaboration with security operations.
IT Manager overseeing systems administration and help desk operations at England Logistics. Driving efficiency, security, and team training in a fast - paced logistics environment.
Enterprise Architect providing senior technical leadership for National Security Space programs. Leading MBSE initiatives and developing enterprise architecture products aligned with Space Force mission objectives.
IT Help Desk Technician providing IT support at Exxel Outdoors. Troubleshooting hardware, software, and network issues in a team environment.
Help Desk Technician providing Tier 1 technical support for IndyGo's staff during business hours. Manage IT issues for both remote and on - site users in Indianapolis.