Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- IT User Help Desk Agent supporting clients with software and hardware issues in Hamburg. Professional support in a hybrid work environment for a leading German IT service provider.
Responsibilities
- Professionally receive incoming software and hardware incidents in a large-customer (enterprise) environment
- Process incidents in the ticketing system: prioritize, classify and document
- Conduct troubleshooting and initiate corrective actions
- Provide first-line assistance via remote support and offer solutions
- Where necessary, escalate incidents to downstream teams
Requirements
- IT affinity as well as strong communication and teamwork skills
- Very good German language skills, both spoken and written; English skills are an advantage
- Confident use of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in an IT field or professional experience in IT support
Benefits
- Apply without a cover letter
- Remote work possible after the probation period
- Modern, well-equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaboration rooms, and an on-site fitness studio with a personal trainer and yoga classes
- Central location with good transport connections by train, bus and car, including free parking
- Employee referral bonus for successful hires
- Subsidy for the Deutschlandticket, JobRad (company bike), participation in Corporate Benefits, an employee fan shop, a contribution to occupational pension, and more
- Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
- Promotion of team spirit within the department and across the company through regular company events such as summer parties and Christmas celebrations, as well as sponsorship for employees' participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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