Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
GG
Hybrid IT Support – Gastronomy, POS Systems, 1st Level Support, 2nd Level Support
Posted 11 hours ago
About the role
- Providing IT support for gastronomy in 1st & 2nd level support. Collaborate with clients on technical solutions and system configuration.
Responsibilities
- Customer support & problem resolution
- Telephone and written support of our hospitality customers
- Analyze, diagnose and independently resolve technical inquiries
- Support with usage and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
- Structured documentation in the ticketing system
- Setup, testing and configuration of POS systems as well as hardware and software
- Management of interfaces (payment, accounting, online ordering systems, kitchen processes)
- Fault analysis involving networks, peripherals and cloud applications
- Application support for digital process workflows
- Best-practice recommendations for the optimal use of our solutions
- Close collaboration with engineering, project management and sales
- On-call duty from 17:00–22:00 and on weekends & public holidays with additional compensation
Requirements
- Experienced professionals or career changers with hospitality experience
- Experience in the hospitality industry or technical training in IT (e.g. IT specialist, IT support, system integration)
- Basic technical understanding – ideally in POS systems, networks or cloud solutions
- Strong willingness to learn and interest in digital processes
- German language skills at C1 level
- Friendly, reliable communication – also in stressful situations
- Solution-oriented working style and personal responsibility
- Team spirit and enjoyment of customer contact
- Willingness to perform occasional field service or customer training
Benefits
- Personal onboarding and training – we’ll get you up to speed
- A secure job in a future-proof sector (digital hospitality solutions)
- Modern systems & hardware with market-leading products
- Regular working hours
- Givve Card with a monthly allowance
- Permanent employment contract
- Mobile work (possible after onboarding)
- Modern office (e.g. height-adjustable desks, fully equipped kitchen, outdoor area, etc.)
- Additional earning opportunities through on-call duty
- Development and training support
- Regular exchange with all locations & team events
- And above all: a role with purpose. You help ensure our customers’ operations run smoothly.
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