Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Client Success Manager leading Client Success strategy and growth for Pave Bank's global client portfolio. Shaping customer experiences and retention through strategic oversight and leadership.
Responsibilities
- Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals.
- Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets.
- Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization.
- Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.
- Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives.
Requirements
- Experience: 8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role, with 3+ years managing and scaling teams (preferably in a global capacity).
- Track Record: Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment.
- Domain Expertise: Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure.
- Leadership Qualities: Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally.
- Data & Analytics: Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions.
Benefits
- The opportunity to shape the future of programmable banking and define new standards for global business finance.
- A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.
- Competitive compensation and benefits package.
- Equity in the company—so you're aligned with our growth and success.
Job title
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Not specified
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