Hybrid Assistant Analyst – Loyalty and Partnerships

at Page Personnel

• Job title: Assistant Analyst – Loyalty and Partnerships
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Osasco, Brazil

About the role

• Analista Assistente managing customer complaints related to loyalty programs at Bradesco. Supporting contract management and offering partnerships while ensuring customer satisfaction.

Responsibilities

• The hired person will focus on handling customer complaints related to loyalty programs, especially issues involving points and benefits.
• Main responsibilities include:
• - Receiving, analyzing and addressing customer complaints, acting as a liaison between the bank and partner companies to seek coherent solutions that comply with agreed policies;
• - Managing and monitoring contracts, including renewals, renegotiations and terminations;
• - Reviewing contract drafts and interacting with other internal areas involved in contractual workflows;
• - The role requires attention to detail, strong reading and analytical skills, and an investigative, proactive approach to finding solutions;
• - The hired person will also be responsible for validating, managing and maintaining the Bradesco cards offers and partnerships portal.

Requirements

• Experience with administrative routines and contract management;
• Experience in handling customer complaints or customer case management;
• Ability to read and analyze contractual documents;
• Intermediate Microsoft Office skills, with emphasis on Word (ability to add comments or track changes without altering the main contract text) and Excel (ability to use formulas such as VLOOKUP);
• Curious, proactive and motivated individual with a desire for professional growth;
• Dynamism and flexibility in the face of change;
• Good communication skills, analytical ability and attention to detail;
• Collaborative and solution-oriented profile;
• Bachelor's degree completed or in progress in administrative or related fields.

Benefits

• Profit-Sharing (PLR)
• Meal voucher
• Food allowance
• 13th Food Basket
• Transportation voucher
• Health and Dental Plan
• Basic Life Insurance
• Supplementary Pension Plan
• Extended maternity leave
• Extended paternity leave
• Unibrad (internal program)
• VivaBem (wellness program)
• TotalPass (employee benefits platform)