Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Provide customer support for debt negotiations at Pagaleve, a fintech specializing in Buy Now Pay Later solutions. Collaborate on strategy and assist in improving payment options for clients.
Responsibilities
- Handle outbound and inbound customer contact (phone, WhatsApp, and email) to negotiate overdue contracts
- Support strategy teams
- Negotiate overdue debts with customers
Requirements
- Proficiency with Microsoft Office
- Experience in collections; experience with banking products is a plus
- Strong persuasion skills
- Good communication skills and a proactive attitude
Benefits
- Health insurance covering 100% of the employee and 75% of the first dependent
- Monthly discount voucher for stores that accept Pix Parcelado
- Day off on your birthday
- Meal/Food allowance (Caju card)
- Flexible work model; we have office space for those who prefer to work on-site some days of the week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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