Global Benefits Leader managing operations and employee experience at Equinix. Driving digital enablement and automation in global benefits administration with a focus on compliance and satisfaction.
Responsibilities
Own global benefits service delivery and ongoing administration
Ensure accuracy, timeliness, compliance, and high levels of employee satisfaction
Drive automation and digital enablement across global benefits operations
Manage relationships with benefits providers and third-party administrators
Support audits and prepare required reports
Accountable for operational KPIs including SLA adherence and employee satisfaction
Requirements
Degree in HR, Business, or related field
Proven years in benefits operations or HR shared services
Proven global benefits administration and vendor management experience
Strong compliance and audit background
Advanced data and analytics skills; experience with dashboards and performance reporting
Experience implementing automation solutions and familiarity with AI-driven tools for process optimisation
Familiarity with Workday and third-party benefits platforms (Darwin, Benefex) desirable
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