Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst responsible for complex data analysis and project management to support PG&E's Electric Operations. Collaborating with leadership to drive strategic decisions and process improvements.
Responsibilities
- Performs analysis on the most complex data models that have cross- functional impact.
- Solves unique and complex problems, anticipating issues and developing innovative solutions. Presents findings and recommendations to senior leaders to gain agreement.
- Develops highly complex data systems that have wide ranging impact and application across multiple departments.
- Works with senior management to support strategic planning and decision making.
- Manages major cross-functional projects and initiatives
- May provide direction and coaching to other Business Analysts.
- Undertakes assignments of the highest complexity and impact on PG&E.
- Coaches, mentors, and trains others in strategy development and implementing Lean tools and practices.
- Evaluate and develop new analytic methods, tools, processes, and procedures for the department.
- Works with all levels of leadership (up to and including EVP) across functions to influence decisions.
- Continually applies and guides others to apply an understanding of company goals and strategies.
Requirements
- Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required.
- Minimum of 8 years of related work experience
- Depth and breadth of expertise in multiple qualitative and quantitative analytical methods, approaches and tactics
- Possesses unique subject matter expertise in what-if modeling analysis, concepts, methods and techniques and recommends how different factors impact business outcomes
- Creative and strategic problem solving skills to develop new, innovative solutions
- Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
- Influence, negotiation & persuasion skills to gain agreement on recommendations
- Advanced project management skills & knowledge to lead the largest most complex projects across the line of business supported
- Excellent organizational, prioritization and multi-tasking skills
- Deep knowledge and expertise of business and or industry drivers
- Adaptable to changing business conditions and ambiguity
- Advanced skills in Microsoft Office, Project, Visio or similar software
- Ability to lead department-wide modeling and data initiatives with the highest complexity and impact.
- Ability to present highly complex data and findings to diverse audiences, including upper management, industry, and regulatory stakeholders.
- Ability to understand the business to help drive strategic decision-making and recommend operational improvements.
- Deep knowledge and expertise of business and industry drivers, regulatory policy, and policy strategy and development processes.
- Ability to analyze business processes and recommend improvements for efficiency and effectiveness.
- Ability to lead and implement key process improvements.
- On-hands experience with Python, Machine Learning, Palantir Foundry, Snowflake or other data pipelines and transformational tools.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
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