Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst conducting research and data analysis to support decision-making at PG&E. Involves process improvement, quality control, and reporting.
Responsibilities
- Conducts research, data analysis, budgeting, forecasting and reporting in support of business decision making, strategy and operations.
- Participates in business process improvement, quality control and other initiatives.
- Develops, manages and coordinates performance and quality assessment, business process re-engineering, change management, communication and training.
- Performs analysis on moderately complex data models selecting from various reports and data options.
- Determines data needs, collects data, selects from different analytical techniques to achieve desired data outcomes.
- Understands business needs, develops new reports and performs custom/ad-hoc reporting working independently.
- Presents findings to various audiences.
- Performs basic research internally and externally.
- Communicates with peers inside and outside the department exchanging ideas or gathering information.
- Participates on project teams.
Requirements
- Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required.
- 2 years of related work experience
- Knowledge of different analytical methods, approaches and tactics
- Full understanding of fundamental analysis and what-if modeling and how different factors affect business outcomes
- Qualitative and quantitative analytical skills.
- Organizational, prioritization and multi-tasking skills.
- Adaptable to changing business conditions and ambiguity
- Presentation skills
- Proficiency in Microsoft Office, Project, Visio or similar software.
Benefits
- Discretionary incentive compensation programs
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