Support Technician managing hybrid IT support for First Focus, Australia’s top MSP. Handling Microsoft technologies and troubleshooting networking issues in a collaborative environment.
About the role
- ICT-Support Engineer working on technical support and infrastructure at p3b AG in Bern. Engaging in 2nd and 3rd level support, collaborating with developers and managing documentation.
Responsibilities
- You handle incidents in 2nd- to 3rd-level support and find efficient solutions
- You analyse and resolve more complex technical issues
- You troubleshoot issues directly by phone, remote access or on-site
- You take care of infrastructure, servers and networks
- You create and maintain relevant documentation (e.g. guides)
- You manage user and permission administration
- You work closely with developers and other key stakeholders in the company
Requirements
- Completed vocational training in IT or equivalent professional experience
- Knowledge of Windows Server and M365/Azure
- Proven professional experience in ICT support
- A Category B driver’s license is an advantage
- German language skills, spoken and written (C1)
- English at least basic knowledge (B2)
Benefits
- Flexible working models in the Bern region and home office options
- Varied tasks with room for initiative and personal development
- A successful company with many years of presence in the Swiss market
- A working environment that challenges your creativity and promotes autonomy
- Flexible working hours to support a good work–life balance
- Part-time work models possible
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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