Technical Product Specialist managing customer demonstrations and market launch strategies at Big Dutchman. Engaging with customers to gather feedback and ensure successful product deployment.
About the role
- Technical Product Specialist supporting customers of a global technology product loved by developers. Join a team that provides cutting-edge web data gathering solutions for well-known businesses.
Responsibilities
- Troubleshoot technical issues for clients requiring in-depth investigation;
- Build scripts to provide working solutions to the customer;
- Test and implement effective scraping and unblocking strategies;
- Investigate and find potential workarounds for scraping challenges;
- Assist in the successful and seamless implementation of services;
- Ensure high-quality standards for new releases from the customer experience perspective;
- Test current scraping solutions of various domains with our products;
- Reproduce and troubleshoot client coding problems, escalating issues and communicating with other teams;
- Proactively learn and stay updated on internal unblocking tools and features.
Requirements
- Ability to work on most weekends (10:00AM - 7:00 PM) and extra day during the week in a hybrid working model
- Fluent in English and Lithuanian
- Practical code writing and reading skills
- Python or NodeJS basic
- Customer experience with a technical product, and helping customers troubleshoot the product
- Proved experience in recreating, testing, and finding solutions to clients' issues
- Continuous willingness to explore, learn, and test our internal unblocking tools, which are constantly being developed and have new features added to them
- Basic understanding of the underlying processes of web requests, such as the differences in headers, cookies, and JavaScript execution when initiated through a browser versus code
- Ability to utilize the basic function of browsers Network tab to investigate browser requests.
Benefits
- Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
- Access to mental and physical well-being resources.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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