Customer Success Manager fostering client engagement and driving growth within the Colombian market for digital learning solutions. Building strong client relationships and implementing successful programs.
About the role
- Customer Success Director acting as site lead for client relationships in South Korea. Managing post-sales execution and driving adoption of IonQ's quantum cloud platform.
Responsibilities
- Act as the post-sales “site lead” for South Korea, owning the health of the client relationships and contract after deal close.
- Ensure contract is executed as agreed, stakeholders stay aligned across multiple workstreams, and the customer fully adopts and consumes IonQ’s platform.
- Drive top-down post-sales program management across interconnected workstreams (system build, facilities/data centre readiness, networking, platform support).
- Keep IonQ and the customer aligned on milestones, risks, and dependencies.
- Help translate the contract into an executable plan, remove adoption blockers, and ensure the customer realizes value from the partnership.
- Increase adoption and consumption, improve customer and contract satisfaction, and help position South Korea as a scalable growth region for IonQ over time.
- Own adoption/consumption for clients: onboard users to IonQ Quantum Cloud, track usage, and drive adoption.
- Run post-sales execution as the single accountable lead.
- Lead stakeholder management and monthly reporting.
- Build the customer success operating system for the account.
Requirements
- Strong experience leading complex, cross-functional customer programs in a technical environment
- The judgement and presence to navigate ambiguity, read the room, and keep both IonQ and the customer aligned
- Comfortable working with technical teams, understanding platform usage signals, and ensuring we deliver to the letter and spirit of the contract.
- Fluent Korean and ability to be based in South Korea with 3 days/week on-site expectation.
- Proven program / project leadership across multiple dependent workstreams (delivery, onboarding, facilities/ops, technical stakeholders).
- Enough technical credibility to work with quantum/HPC-adjacent stakeholders (HM preference: advanced degree in Physics or related STEM).
- Strong customer exec presence + contract discipline (manage expectations, prevent delivery/contract misalignment, drive satisfaction).
- Demonstrated ability to drive measurable adoption/consumption in a platform/technical product environment (can point to usage lift, retention improvement, or time-to-value reduction).
- Strong cross-cultural stakeholder leadership with evidence of navigating Korean institutional contexts (government, research, or large enterprise), balancing diplomacy with firmness when commitments slip.
Benefits
- Be part of a team that’s shaping the future of quantum. We offer more than just a role, you’ll join a world class community of scientists, engineers and innovators working to unlock the full potential of quantum computing.
- We offer a range of benefits, including opportunities to further your career alongside industry leaders, a competitive salary with IonQ stock options, an annual performance bonus, generous annual leave, flexible hybrid working, private medical and dental insurance for you and your family, and much more.
- Join us and be part of the future of quantum computing.
- We’re proud to be an equal opportunity employer and welcome applicants from all backgrounds.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Partner Success Manager driving growth, retention, and operational excellence for ELSA’s global partner ecosystem. Collaborating with partners and internal teams to ensure high - quality outcomes.
CRM Campaign Manager at Weldom responsible for optimizing marketing campaigns across email, SMS, and mail. Aimed at enhancing customer loyalty and engagement with strong data analysis.
Customer Success Manager at Hypernode optimizing client performance and facilitating onboarding. Serving as trusted advisor to key customers in the e - commerce sector.
Customer Success Manager at Aceve focusing on onboarding and ongoing collaboration for installation companies. Helping clients maximize their use of KlarPris in construction and trades.
Junior Seller Success Manager managing portfolios of sellers in the EU at Back Market. Focusing on sales and quality performance across European websites.
Enterprise Customer Success Manager at Vainu managing high - value partnerships. Actively seeks new opportunities and elevates teams in the context of AI - driven sales workflows.
Team Lead for Customer Success at Semrush enhancing product value for enterprise - level customers. Overseeing account management and onboarding while mentoring Customer Success Managers.
Customer Success Manager at Auror driving long - term strategic value across enterprise partnerships. Using technology for good to tackle retail crime and enhance customer success strategies.
Customer Success Manager working directly with MetaCompliance customers across the Nordics, ensuring product satisfaction and maximizing return on investment. Focusing on relationship management and strategic customer engagement.