HR Associate providing operational support for HR functions like onboarding and performance management at Guardian. Ensuring high - quality employee support and process execution.
About the role
- HR Systems Lead managing HR systems configuration and support for Owens Corning's HR operations. Ensuring system functionality and user experience in English and French.
Responsibilities
- develop and maintain a working knowledge of OC’s configuration of HR systems
- ensure all system architectural documentation and configuration documents are maintained and reflective of current design and structure
- using the ServiceNow toolset, manage support tickets for these systems and provide troubleshooting, assessment and resolution to users
- proactively escalate unresolved issues to HR systems leaders and/or advanced supplier partner support and monitor support tickets to ensure service level agreements are met
- monitor aging tickets and engage with appropriate resources to ensure the issue is brought to timely resolution consistent with HR Excellence expectations
- support accurate and timely delivery of US/CAN payroll operations and associated vendor management of BPO partner for payroll processing, garnishments, taxes, check printing and year-end document distribution
- perform various maintenance and testing activities as directed by the HR Systems Leaders in support of the various HR cycles
- stay current on system functionality, new features and benefits that come with the quarterly releases
- lead various maintenance and testing activities
- manage user access and permissions to the various systems
- perform continuous improvement actions to create a stable, effective and efficient support environment
- collaborate and connect the dots with team members to ensure smooth end user experience
- develop, support and deliver training initiatives for HR system users to ensure system processes are consistently followed and understood throughout the organization
- work on projects supporting the broader HR Systems roadmap
- perform assigned tasks consistent with the project plan to ensure outcomes are delivered within scope, cost and timeline
- perform requirements definition, vendor management, testing, process development and system workbook documentation
- proactively identify risks and escalate issues for management action and resolution
- drive the organization to achieve stable operations and continuous improvement with a focus on process efficiency, regulatory compliance and flawless execution
- communicate proficiently with Canadian HR partners and vendors in French and English to ensure technical and functional business needs are met and properly documented
Requirements
- Bachelor’s degree or foreign equivalent in Human Resources, Information Technology, Business Administration, or a related field
- five (5) years of progressively responsible experience in the job offered or related occupation
- utilizing experience with HR systems including payroll and HRIS and timekeeping, permissions/security, and reporting toolsets
- utilizing experience with clous-based technologies and utilizing external partners for work delivery
- working with Workday and SAP SuccessFactors Human Capital Management including system administration, configuration and testing
- diagnosing, troubleshooting and resolving HR system-related issues
- creating and maintaining concise documentation for system processes and procedures, including testing scenarios and outcomes and standard operating procedures
- utilizing Technical Project Management and IT Change Control methodology to implement and support HR system changes for a global organization
- applying knowledge of continuous improvement methodologies for root cause analysis/elimination
- utilizing experience with North American payroll policies
- Employer will accept two (2) years of related work experience as meeting the Bachelor’s degree requirement
Benefits
- Telecommuting and/or working from home may be permissible pursuant to company policies
- UKG WFM certificate required
- Proficiency in French required
- 25% national travel required
Job title
Job type
Experience level
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Degree requirement
Tech skills
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