Analyst developing and delivering IT solutions for Celestica, providing support and training for systems. Collaborating with IT teams to enhance overall business processes and project engagement.
CG
Hybrid Administrative Implementation Analyst
Posted 4 months ago
About the role
- Implementing CIGAM software through training and parameterization for clients. Assisting implementation consultants and documenting project activities while following CIGAM methodologies.
Responsibilities
- Execute implementation projects for the CIGAM software, performing system training and parameterization activities.
- Document the activities performed according to the Client’s request and the project management standards.
- Configure the ERP according to previously defined settings.
- Train the client and users on the CIGAM tool, enabling them to use the system’s available features.
- Support the work of the Implementation Consultant by performing sustainment and support activities for the planned deliveries.
- Study the company’s products technically in order to represent the company effectively.
- Follow the procedures established by the CIGAM Implementation Methodology (MIC).
- Record activities (internal or external) executed (work orders) daily in the Service Management module.
- Validate processes and customizations implemented.
- Create and prepare simulations of the production environment.
- Monitor usage and adjustments in the client’s production environment (database).
- Support the sales team during system demonstrations.
- Assist in the preparation of training materials for the CIGAM ERP.
- Deliver in-person and/or remote training on the CIGAM ERP.
- Periodically participate in implementation review meetings with project stakeholders.
- Provide technical and operational support to development, support, and sales teams when required.
Requirements
- Degree in Business Administration, Logistics, Management Processes, or related fields.
- Knowledge of practices and techniques for process analysis, mapping, and design (BPM) is desirable.
- Experience in people training and development practices is desirable.
- Proficiency with Windows applications (Word, Excel, PowerPoint, Internet, Outlook).
- Experience in business areas relevant to the role (administration, logistics, inventory, warehouse).
- Customer service experience is desirable.
- Experience working in a team is desirable.
- Experience in implementing and/or using ERP software is a plus.
- Willingness to travel is required.
Benefits
- 💳 Meal allowance
- 🚌 Transportation voucher
- 🏋🏻♂️🧘🏿 Wellhub
- 🎓 Corporate University, Development Tracks, Career Plan, Training
- 🎯 Investment in professional development with courses and certifications
- 🩺 Health plan assistance
- 🕓 Flexible working hours
- 💰 Results Participation Program (Profit Sharing)
- ❤️ Life insurance
- 🖥️🏠 Hybrid work
- 💻 Equipment provided
- 💪 Recognized management practices; Great Place to Work awarded company. 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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