ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Representative at Hive Health addressing member inquiries and ensuring patient-centered service. Collaborating across teams to enhance healthcare accessibility in the Philippines.
Responsibilities
- Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
- Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
- Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed
Requirements
- Bachelor’s Degree preferably in a nursing or medical related field
- Preferably with experience in customer success, account management, or related fields.
- Proficient in English and Filipino, spoken and written
- Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
- Excellent written communication skills — properly document conversations and escalate relevant cases to the team
- Creative, strategic, and proactive in problem solving and identifying opportunities
- Willingness to work hybrid (2x Onsite)
- Open to Morning, Afternoon and Night Shift (Shifts may vary depending on business needs)
Benefits
- comprehensive healthcare coverage for you and your dependent
- paid time off from the start
- mentorship
- career development
- learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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