Hybrid Enrollment Manager

at OU Education Services

• Job title: Enrollment Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Norman, United States

About the role

• Enrollment Manager leading a team of Enrollment Coaches to drive strong enrollment performance through effective coaching and operational execution. Working within OU Education Services that enhances online learning through innovative solutions.

Responsibilities

• Directly manage, coach, and develop a team of Enrollment Coaches to achieve engagement, quality, conversion, and start goals.
• Conduct regular 1:1 meetings focused on performance, skill development, and professional growth.
• Provide ongoing call coaching, QA feedback, and observational coaching tied to enrollment best practices.
• Reinforce consistent expectations for activity, quality interactions, and outcomes.
• Foster a culture of accountability, ownership, and student-first service.
• Ensure advisors consistently deliver high-quality, student-centered enrollment conversations.
• Support adherence to established contact strategies across phone, email, and SMS.
• Identify common barriers to enrollment and help your team to resolve with practical solutions.
• Assist with onboarding and training of new Enrollment Coaches.
• Serve as a subject-matter resource for programs, processes, and enrollment workflows.
• Monitor individual and team performance on a daily and weekly basis.
• Use key enrollment metrics to identify trends, performance gaps, and coaching opportunities.
• By monitoring conversion rates throughout the funnel, escalate risks or performance concerns early, creating strategies to maximize conversions.
• Support the implementation of enrollment processes, scripts, and workflows.
• Provide feedback on tools, systems, and processes that impact EC productivity or student experience.
• Participate in testing and refinement of communication strategies and operational improvements.
• Contribute to a continuous improvement mindset by identifying small changes that drive meaningful results.

Requirements

• Bachelor’s degree required; Master’s degree a plus
• Minimum of 1 year of enrollment experience required with Leadership experience preferred. 2+ years preferred
• Demonstrated success meeting or exceeding enrollment and conversion goals.
• Proven ability to coach individuals to improved performance.
• Strong problem-solving and solution-oriented mindset.
• Experience working in a metrics-driven environment.
• Familiarity with CRM systems (Salesforce preferred) and enrollment reporting.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and benefits package
• 401(k)
• Volunteer days
• Wellness reimbursement
• Opportunities for professional development and career growth.
• Hybrid work environment promoting work-life balance.