Director of Fraud Operations at Ascensus optimizing fraud prevention and detection programs. Responsible for ensuring compliance while delivering exceptional client experiences and reducing risks.
About the role
- Payments / Customer Operations Associate communicating with service providers and customers regarding transactions. Supporting Ops managers in liquidity management and preparing reconciliation reports.
Responsibilities
- Communicating directly with service providers regarding customers’ transactions/escalations
- Helping Ops managers with liquidity movements and proper liquidity management
- Creating internal and external reports based on transactions data
- Preparing daily reconciliation reports
- Communicating directly with customers on assigned responsibilities and tasks
- Serving as first point of escalation of technical issues following the agreed internal processes
- Communicating internally with other departments, following up on pending issues related to customer's requests
- Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
- Proactively identifying and sharing areas of improvement in the Operations processes and procedures.
Requirements
- Excellent command of English (C1) is a must – both written and spoken
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
- Minimum 2 years experience in Payments / Customer Operations
- Strong communication skills and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Ops Analyst supporting the commercial strategies of Quality Digital. Focused on CRM governance and performance indicators with a data - driven approach.
Dry Blend Technician processing ingredients in blending equipment for McCormick's flavor products. Reporting to Production Team Manager and ensuring quality and safety in manufacturing.
Strategic commercial leader at McCormick Australia managing distributor and operations strategy. Delivering sustainable growth and overseeing key customer portfolios in Australia's FMCG sector.
Intern supporting project management and process improvement within Zayo, a telecommunications company. Engaging in hands - on experience while collaborating with project managers and operational leaders.
Vice President of Operations overseeing multi - site food service operations generating $100M+ in revenue. Responsible for managing sales, finance, and customer service functions.
Intern at CIEE providing operational support for public management. Engaging with students and institutions to facilitate opportunities.
Analyst in Trade & Cash Operations at Manulife capturing trades and ensuring accurate entries. Supporting the team with timely processing and industry training.
Head of Operations at Quantexa driving operational excellence across global teams. Leading various operational functions including procurement, facilities, and education services.
Ad Operations Manager managing digital advertising campaigns for JustWatch the Entertainment Guide. Responsible for campaign optimization, reporting, and client communication in a hybrid work environment.