Cloud Operations Lead designing and implementing enterprise - grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high - quality engineering solutions in a hybrid environment.
About the role
- Director of Fraud Operations at Ascensus optimizing fraud prevention and detection programs. Responsible for ensuring compliance while delivering exceptional client experiences and reducing risks.
Responsibilities
- Identify emerging fraud trends and drive proactive measures to mitigate risks.
- Partner with senior leadership to align fraud strategies with business objectives, customer experience goals, and regulatory compliance.
- Work closely across teams to embed fraud risk management into new features and processes.
- Represent Fraud Operations in cross-functional initiatives, incident reviews, and crisis-response efforts.
- Drive the implementation and adoption of fraud improvements with Product Teams.
- Build and refine workflows for case management, decisioning, and escalations, ensuring efficient and high-quality outcomes.
- Oversee vendor relationships and third-party fraud solutions; evaluate new tools, models, and technologies.
- Collaborate to enhance fraud models, rules, machine learning systems, and monitoring.
- Establish operational KPIs, dashboards, and reporting to monitor performance and guide decisions.
- Ensure compliance with relevant regulations; partner with Legal, Compliance, InfoSec, and Service teams to maintain strong controls.
- Lead internal and external audits related to fraud operations.
- Implement best-in-class practices, automation, and process enhancements.
Requirements
- 8–12+ years of experience in fraud prevention, risk management, or trust & safety—preferably within fintech, banking, e-commerce, payments.
- Bachelor's degree in business, Finance, Criminology, Data Analytics, or related field; advanced degree a plus.
- 5+ years of management experience leading operational/service teams
- Strong understanding of fraud operations workflows, identity verification, transaction monitoring, dispute management, and investigation techniques.
- Proficiency with fraud platforms, case management systems, rule engines, and/or machine learning-based detection tools.
- Demonstrated ability to analyze complex data and develop actionable insights.
- Excellent communication, stakeholder management, and executive-level presentation skills.
- Experience scaling fraud operations in a high-growth environment.
- Familiarity with regulatory frameworks such as KYC, AML, OFAC, Reg E, PSD2, or industry-specific requirements.
- Background in loss forecasting, model governance, or fraud analytics.
Benefits
- 401(k) match
- Medical
- Dental
- Vision
- Paid-Time-Off
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