IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Performance Consultant responsible for compliance and training in Taunton office. Part of the Community Broking team at Lloyd & Whyte, ensuring client-focused outcomes.
Responsibilities
- Designing, delivering and maintaining the Conduct, Training and Competence and Consumer Duty plans.
- Promoting and maintaining a culture of compliance, putting clients first.
- Implementing and delivering a Training and Competency structure.
- Providing training needs analysis and recommendations to Regional Directors.
- Ensuring consistent adherence to processes and practices through the organisation and management of the training and competency plan.
- Maintaining own technical competence with in-depth knowledge of all relevant products, market trends and underwriting guidelines.
Requirements
- Inspire people through motivational coaching and training.
- Ability to lead a team and create a followership in a regulated, compliant and client focussed environment.
- Be confident and capable in communicating, presenting, networking, managing relationships, and providing an excellent client experience.
- Excellent interpersonal skills with the ability to communicate well verbally and in the written word.
- Driven to be proactive to new challenges and positively shape the desired opportunities and outcomes.
- Chartered Insurance Institute or an equivalent industry recognised qualification.
- Previous experience within the UK Insurance industry.
Benefits
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits
- Company cash plan
- Income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
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