Recruitment Marketing & Talent Management Specialist at International SOS. Responsible for enhancing employer branding and managing talent development initiatives in London.
About the role
- Director of Recruiting Operations responsible for establishing a scalable hiring system at OpenAI. Overseeing candidate experience and operational efficiency in recruiting operations.
Responsibilities
- Own and continuously improve the recruiting operating system by establishing a scalable RecOps operating model, ensuring focused prioritization, planning, sequencing, execution rhythms, escalation paths, and accountability.
- Build a consistent, highly reliable candidate experience where recruiting coordination runs at high velocity and backlogs or fire drills are rare exceptions.
- Build a world-class interview operations program that is strategic and continuously improving the interviewer experience and capability in response to our growth.
- Lead, develop and grow a high-performing global Recruiting Operations team, setting clear standards, driving accountability, and building strong operational judgment.
- Build an AI-native roadmap for recruiting operations that spans key hiring process touchpoints (scheduling, interviewer operations, approvals, candidate experience, data and quality assurance, and support tooling)
- Raise the bar on automation with a bias toward secure, reliable, governed systems and drive tight integration across recruiting tools and workflows to ensure data accuracy and scalability.
- Evaluate and optimize existing and new recruiting systems and vendors – ensuring they meet the needs of a rapidly growing, global organization.
- Partner with key stakeholders like the People Analytics, Strategic Finance and Recruiting teams to translate headcount forecasts into executable hiring plans that understand resourcing requirements, constraints and system bottlenecks.
- Drive system-of-record hygiene across recruiting tooling in partnership with People systems and operations teams.
- Act as a trusted, systems-oriented leader through periods of expansive growth.
Requirements
- 12+ years of progressive experience within talent operations, systems or equivalent operational leadership roles.
- Deep experience designing and building recruiting operations at scale globally
- Strong systems thinking and operational design skills; comfortable driving integrations across ATS, scheduling and workflow tools. Comfort working with Ashby, Workday, Guide, is a plus.
- Strong understanding of global data governance requirements, with demonstrated experience partnering closely with People Compliance and Legal; SOX experience strongly preferred (controls, audit readiness, disciplined reporting).
- Track record delivering AI-enabled or highly automated operations (strategy, build/buy decisions, integration, instrumentation, reliability).
- Proven ability to deliver strong cross-functional leadership with Recruiting, People Ops, People Analytics, Finance, Legal, Real Estate and Workspace, and IT teams.
- Exceptional judgment, attention to detail, communication and prioritization in a fast-moving, high-stakes environment.
Benefits
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
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