Senior Analyst for Payment Analytics at Synchrony, enhancing customer payment journeys with data management and analytics solutions. Collaborating with stakeholders to optimize payments reporting and insights.
About the role
- Capacity Planning Analyst responsible for capacity planning and performance management across business units at OneMain Financial. Collaborates with Finance, Risk, HR, and Operations to optimize resource allocation.
Responsibilities
- Manage monthly and/or quarterly Cap Plans for designated business units
- Develop, prepare and analyze current and projected workload, resource availability, and any constraints or limitations to project future capacity needs
- Compare projected need with available resources to identify any potential capacity gaps and alignment with budget
- Monitor attrition rates across business units and identify backfill needs and monitor run rates
- Organize approvals for add to staff roles to COO
- Develop simple ROI arguments for adding additional FTE as needed
- Analyze results of operations and performance based on existing reporting and ad hoc analytical business needs
- Partner with Business, Finance, Risk and Human Resource Leaders to address gaps such as adding resources, adjusting workloads or optimizing resource allocation
- Maintain routines with Business, Finance, Risk, HR, Recruiting, Cap Planning – to keep informed of hiring plans, including initiatives, business performance, reporting and strategic objectives and priorities
- Give presentations to various levels of management on reporting and analysis
- Develop and implement new processes ranging in various levels of difficulty
- Connect training needs to various business units as needed for business growth through new hire process
- Identify and escalate to senior management any reporting or analytical observations that provide risk to any business area
- Utilize tools and methodologies to drive initiatives
- Develop and maintain strong company relationships through effective communication and joint work initiatives
- Performs all other duties as assigned by Management
Requirements
- HS Diploma or GED
- 5 to 7 years’ experience in operational forecasting, staffing, and scheduling
- Operations experience managing complex initiatives a plus
- Demonstrated understanding of the flexibility required in real world implementations
- Able to conform to shifting priorities and demands through analytical and problem-solving capabilities
- Ability to influence others to gain consensus
- Able to work on cross-functional, inter-department project teams with tight deadlines and heavy workloads
- Experience interacting with business and technical individuals at all levels
- Preferred Bachelor’s Degree in related business field
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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