Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
About the role
- Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
Responsibilities
- Technical support and problem solver: first point of contact for technical questions from customers and service partners worldwide
- Analyze faults by phone or e-mail and support commissioning activities
- Handle complaints in a structured manner, find solutions and document them
- Undertake international assignments (approx. 20%) and perform maintenance and complex fault analyses
- Work closely with R&D, quality management and production to improve products and service processes
- Provide technical support to service partners
Requirements
- Completed electrical/electrotechnical training (e.g., electrician, electrical technician, or equivalent qualification)
- Initial professional experience in technical support, ideally as a service technician
- Solid technical understanding and confident ability to read and interpret wiring diagrams/schematics
- Independent and structured working style
- Strong customer orientation and excellent communication skills
- Willingness to travel (approx. 20%) and flexibility
- Good written and spoken German and English
- Valid Class B driver’s license (car)
Benefits
- Flexible working hours (flexitime) and the option for mobile/remote work for a good work–life balance
- Attractive compensation, including holiday and Christmas bonuses
- Company bike leasing (JobRad) and corporate benefits
- Regular company events and a collegial working atmosphere
- Planned travel instead of permanent field service
- Varied tasks with technical depth
- Structured onboarding and targeted development opportunities
- A close-knit team with short decision-making paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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