Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
AA
Hybrid Customer Relations Representative
Posted 2 months ago
About the role
- Chargé de relation client gérant les mises à jour documentaires au sein de Once For All, acteur de la construction responsable. Participation à un environnement de travail hybride basé à Lyon.
Responsibilities
- Follow up with members who have submitted documents to request updated documentation
- Handle and analyze customer requests related to documents that need updating
- Follow up with customers by email or phone
- Monitor the follow-up process and proactively propose improvements
- Assist customers in understanding and updating their file
- Populate and maintain reporting tools
- Sort and organize follow-up requests within the team
Requirements
- Strong interpersonal skills and a dynamic attitude
- Comfortable on the phone and in direct customer contact
- Excellent verbal and written communication skills
- Comfortable using computers and common office software
Benefits
- Meal vouchers worth €9 with a 56% employer contribution
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