IT professional providing executive support for the Community Preservation Corporation's leadership team. Delivering comprehensive technology support in a hybrid work environment between office and remote.
About the role
- IT-Help Desk Agent ensuring smooth IT operations for OMEXOM's offices, supporting administration of servers and clients, and providing user assistance.
Responsibilities
- Take on a variety of tasks in IT administration for MS Windows Server and clients as well as mobile devices
- Serve as the first point of contact for colleagues and resolve incidents in 1st- and 2nd-level support
- Ensure smooth onboarding of new colleagues and set up users and devices
- Assist users with software and hardware issues
- Track and document support requests in the Jira ticketing system
- Escalate complex problems to the appropriate specialist departments
- Create IT documentation to ensure reliable operations
- Document processes, system configurations and changes in Atlassian Confluence
Requirements
- Completed vocational training in IT, e.g. as an IT specialist for system integration, or a comparable qualification
- Experience with ticketing systems such as Atlassian Jira
- Knowledge of server administration and network environments
- Terms like “DNS, Active Directory/LDAP, Wireshark, PowerShell or the OSI model” should not be unfamiliar to you
- Experience operating MS Windows Servers is an advantage
- Experience in IT support or help desk roles
- Technical affinity and a curious mindset
- Problem-solving skills and a service-oriented approach to work
- Driving license (category B or Class 3)
- Willingness to travel for regular regional assignments
- Good German and English language skills
- Strong teamwork and communication skills
Benefits
- A secure permanent position from 30 hours per week with a competitive salary
- Remote work to improve work-life balance
- Flexible working hours for greater freedom in your daily work
- 30 days of annual leave for a balanced work-life situation
- Employee share program with discounted conditions and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing for environmentally friendly and flexible mobility
- Gym subsidies to support your health
- Childcare allowance to support families
- Pension and health benefits for long-term security
- Eyewear allowance for proper vision at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, training and long-term perspectives
- Innovative projects with varied tasks and a modern working environment
- Help shape the energy transition through sustainable projects and active climate protection
- Highest level of occupational safety thanks to clear standards, training and the goal of “zero accidents”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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