IT Support Specialist providing technical support in Sydney office. Supporting office expansion and onboarding new starters while managing AV technology and IT service requests.
About the role
- Helpdesk Specialist providing Tier-1 user support in the DMV Metro Area for U.S. Federal client. Requires hybrid schedule and experience in Help Desk environments.
Responsibilities
- Provide Tier-1 user support Monday - Friday 8:30 - 5:00
- Excellent verbal and written communication skills to interact professionally with users, executives, managers, and subject matter experts
- Create/modify user accounts and respond to Helpdesk emails for support
- Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents
- Provide ticket reporting
- Conduct release and user acceptance testing (UAT)
Requirements
- At least 2-3 years of experience in a Help Desk environment
- Excellent oral communication and writing skills
- Solid knowledge of Microsoft Office Suite, especially Outlook
- Experience administering user accounts, passwords, and emails
- Reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices
- Experience triaging issues reported by users in emails or in trouble tickets
- ServiceNow reporting (preferred)
- Software Testing (preferred)
Benefits
- Hybrid work schedule
- Onsite requirements are subject to change at the discretion of our U.S. Government client
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