IT Support Specialist managing cloud and on - premises network for CMHA Peel Dufferin. Troubleshooting and resolving IT issues while providing professional user support at the agency.
About the role
- Director of IT Infrastructure designing and operating Azure cloud infrastructure for Edible Brands. Leading a team and collaborating with Engineering and Product teams on high-traffic digital services.
Responsibilities
- Own the architecture, performance, and reliability of our Azure environment
- Design and operate scalable infrastructure using App Services (primary hosting for Node.js APIs and microservices), Azure Function Apps, Storage Accounts (including static web hosting for React applications), Application Insights (monitoring, logging, and observability), Key Vault (secrets and credential management), Front Door and Application Gateway (traffic routing, WAF, and edge delivery), Azure DNS
- Establish best practices for scaling, failover, and regional resiliency
- Actively contribute to infrastructure design, troubleshooting, and optimization
- Review and guide infrastructure as code (Terraform, Bicep, ARM, etc.)
- Partner with engineering teams to improve application performance and reliability
- Lead root cause analysis for production incidents and drive permanent fixes
- Build and improve deployment strategies, including CI/CD pipelines
- Own observability strategy using Application Insights and logging platforms
- Define and implement alerting, dashboards, and SLIs/SLOs
- Ensure all services are instrumented for deep debugging and tracing
- Proactively identify and resolve performance bottlenecks
- Architect and manage traffic routing using Front Door and Application Gateway
- Optimize global performance, availability, and failover strategies
- Own DNS strategy, domain management, and cutover planning
- Troubleshoot complex networking and connectivity issues
- Continuously monitor and optimize Azure spend
- Implement right-sizing, scaling strategies, and cost governance practices
- Balance performance, reliability, and cost in all infrastructure decisions
- Lead and mentor a small, high-impact infrastructure team
- Set a high bar for technical excellence and ownership
- Build a culture of accountability, urgency, and continuous improvement
Requirements
- 10+ years of experience in infrastructure, cloud engineering, or platform engineering
- Deep, hands-on expertise in Microsoft Azure (this is a must-have)
- Proven experience designing and operating production systems using App Services and Function Apps
- Azure networking (Front Door, Application Gateway, VNets, DNS)
- Application Insights and observability tooling
- Key Vault and secure secret management
- Strong experience supporting Node.js / API-driven architectures
- Experience managing high-traffic, customer-facing platforms (e-commerce preferred)
- Hands-on experience with infrastructure as code (Terraform, Bicep, ARM, etc.)
- Strong troubleshooting skills across infrastructure, networking, and application layers
- Experience building and maintaining CI/CD pipelines
- Demonstrated ability to own and resolve production incidents
- Strong understanding of scalability, resiliency, and distributed systems
Benefits
- Healthcare plans that include health/dental/vision insurance
- 401K Plan
- Company-paid life insurance and short-term disability
- Flexible spending account options
- Paid time off, including sick days & holidays to support work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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