Practice Management Administrator supporting the Real Estate department’s business operations at Ballard Spahr. Managing personnel matters, budgeting, and training within the firm's legal practice.
About the role
- IT Administrator managing MS Windows Server and clients, providing technical support and documentation at OMEXOM. Engaging in innovative projects and supporting user onboarding processes.
Responsibilities
- Responsible for various tasks in the IT administration of MS Windows Servers and clients, as well as mobile devices (Apple iOS and Google Android)
- Implementing system expansions and adjustments
- First point of contact for colleagues and resolution of incidents in 1st-level and, to some extent, 2nd-level support
- Handling incoming customer requests
- Ensuring smooth onboarding of new colleagues and setup of users and devices
- Assisting users with the use of software and hardware
- Documenting and tracking support requests in the Jira ticketing system
- Escalating complex issues to the appropriate specialist departments
- Documenting processes, system adjustments and changes in Atlassian Confluence
- Maintaining progress updates in the Atlassian Jira ticketing system
Requirements
- Completed vocational training in IT, e.g., IT specialist for system integration (m/f/d) or equivalent qualification
- Experience with ticketing systems such as Atlassian Jira
- Basic knowledge in server administration and networking
- Familiarity with terms such as DNS, Active Directory/LDAP, Wireshark, PowerShell or the OSI model
- Experience operating MS Windows Servers is a plus
- Experience in IT support or help desk
- Technical affinity and a curious mindset
- Strong problem-solving skills
- Service-oriented work approach
- Valid driver's license (category B or class 3)
- Willingness to travel for regular regional assignments
- Good German and English skills
- Strong teamwork and communication skills
Benefits
- A secure permanent position starting at 30 hours per week with a competitive salary
- Remote work options for better work-life balance
- Flexible working hours for greater flexibility in daily work
- 30 days of vacation for a balanced work-life
- Stock program with discounted terms and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing for environmentally friendly and flexible mobility
- Subsidies for gym memberships to support your health
- Childcare allowance to support families
- Retirement and health care benefits for long-term security
- Eyewear allowance for proper vision at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, training and long-term career prospects
- Innovative projects with varied tasks and a modern working environment
- Help shape the energy transition through sustainable projects and active climate protection
- Highest standards of workplace safety thanks to clear standards, training and the goal of 'zero accidents'
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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